A mum whose daughter's nose was bitten off by a gang of girls has said police are "laughable" and the justice system is protecting criminals, not victims.
Tracey Deall, 40, of Tolworth, said youths in her area were out of control after her 15-year-old daughter was attacked in March near Chessington South train station.
She said it had taken three weeks for police to contact her after the incident and a group still regularly terrorises residents by drinking, smoking and swearing in the street.
"Police have lost control of the streets," she said.
"I trusted the police and I now feel let down and unsupported. Gangs are running the streets and getting away with it."
Mrs Deall said her daughter is also being harassed on MSN messenger but said police have told her they are powerless to help.
She said: "I almost wish I hadn't gone down the police road and wish I had got someone to sort it out myself.
"The police have said I just have to be patient. They are just giving these girls the green light to go around biting people's noses off."
Her daughter, who asked not be named, is still receiving plastic surgery treatment at St George's Hospital, Tooting.
A girl was found not guilty of actual bodily harm after the attack.
The police were unavailble for comment.
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