A South London GP surgery that was placed under special measures will be allowed to “stay open under new management”.
Balham residents feared for the future of Trinity Medical Centre, which has more than 8,000 patients on its books, following a Care Quality Commission (CQC) report.
The surgery was given the worst possible rating “inadequate” twice in a row by the CQC, meaning it could have been shut down without immediate improvements.
However, lots of residents wanted the surgery to continue running and more than 1,000 signed a petition to keep it open.
The latest inspection in June and July found a staffing crisis at the surgery after 14 workers left between October 2021 and June 2022.
Staff said the work was too stressful and that they had to work long hours due to shortages on a weekly basis.
Inspectors even saw an email from management to staff which blamed them for the previous inspection findings and told them their jobs were at stake due to their comments to the CQC and “alleged failings”.
They were told they could be fired in four weeks.
Staff were also heard being rude to patients, with one worker telling a patient to stop talking because they needed to get on with their work.
Another patient said receptionists could be very loud and shout confidential information and got annoyed if patients asked too many questions.
Patients complained about GP appointment times, getting through to the surgery on the phone and the types of appointments they were offered.
But a Change.org petition to “save” the surgery signed by 1,095 people said it had been “hit by Covid like a tsunami”.
It warned so many people would “struggle to find a new doctor” and have to “start from scratch” if it shut.
A new website for the surgery has now confirmed it will stay open under new management and ownership.
The statement on the website reads: “Longer opening times, more GPs, enhanced services as well as ways to get in touch with us digitally are all planned to be available shortly.”
The announcement has been celebrated by locals on the petition’s original page.
Allen Hartland wrote: “Been with this surgery for 50 years. They have always been good.
"However, the last few years have proved to be difficult for many reasons.
"However, now that things have been sorted I pray that new management will bring it back up to the level we once had.”
Pauline Gay added: “Great news. Surgery and doctors are excellent. No way should it be shut down. We are all very relieved.”
A spokesperson for NHS South West London said: “To ensure residents receive high quality care, the local NHS has organised for nearby Tudor Lodge Health Centre to take over the day-to-day running of services at Trinity Medical Centre while long-term arrangements are put in place.
"The practice remains open and patients have been updated of the change both by letter and by text message.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here