An east London and south Essex train operator has been rated as the best in the country for customer satisfaction.

The recent results of the independent consumer Rail User Survey revealed that c2c was top for leaving passengers satisfied with their journeys overall.

The survey, which ran from from February 16 to September 15, asked passengers in Great Britain about their experiences of travelling by rail and how satisfied they were with their most recent train journey.

It ranked all train operating companies from a sample spread over the past seven months - revealing the overall c2c customer satisfaction score was 94 per cent.

The consumer survey is independently run by Transport Focus and uses strict methodology to accurately measure how customers feel about key areas of performance.

C2c was top for overall customer satisfaction, scoring the highest out of 22 train operating companies.

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Abu Siddeeq, customer experience director at c2c, said: "This result demonstrates how hard our colleagues are working for our customers in London and Essex and it is motivating for us all to see what we are getting right.

"We also saw improvements from the last wave of Rail User Survey results in punctuality, reliability and information shared during the journey.

"However, we are not complacent and have a constant flow of upgrades across our business to improve the travelling experience for customers."

C2c has recently seen progress in its Wi-Fi improvements project, as well as having recent energy efficiencies and increased capacity on its new 720 trains.

There has also been significant investment in its Driver Simulator Academy, which recently opened at Southend Central station.